Product terms of service

Last updated: September 10, 2025

These Product Terms of Service (“Terms”) govern your use of GA4Dataform and other software products provided by Superform Labs OÜ (“we”, “our”, “us”). By installing, copying, or using our software, you agree to these Terms. If you do not agree, you must not use the software.

1. Who we are

Superform Labs OÜ

Registry number: 17007747

Office address: Ahtri tn 12, 15551 Tallinn, Estonia

Email: hello@superformlabs.eu

2. Scope of these terms

These Terms apply to your use of GA4Dataform software and related services.

They do not govern browsing our websites (see Website Terms of Use) or our handling of personal data (see Privacy & Cookie Policy).

3. License and intellectual property

We grant you a non-exclusive, non-transferable, revocable license to use GA4Dataform during an active subscription term, subject to these Terms and timely payment of fees.

All intellectual property rights in GA4Dataform remain with Superform Labs OÜ or its licensors. These Terms do not transfer any ownership rights to you.

You may not:

  • Copy, distribute, or sublicense GA4Dataform.

  • Use GA4Dataform after your subscription ends.

  • Remove copyright or license notices.

  • Reverse engineer or modify GA4Dataform except as permitted by law.

4. Subscriptions and billing

GA4Dataform Premium is provided on a subscription basis.

  • Subscriptions are billed monthly or annually, depending on your choice at checkout.

  • Subscriptions automatically renew at the end of each billing period unless you cancel before renewal.

  • Most purchases are processed through Lemon Squeezy, acting as merchant of record. Their terms of service and privacy policy apply to payments made via their platform.

  • For some Custom plans and services, we may invoice you directly through our accounting software (Envoice).

You are responsible for ensuring your payment details are current and accurate.

5. Cancellations, upgrades, downgrades, and refunds

  • Cancellation

    You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.

  • Upgrades and downgrades

    If you change your plan (for example, upgrade to Premium or downgrade to Core), the change takes effect immediately.

    Lemon Squeezy applies proration by default:

    • If you upgrade to a more expensive plan, you are charged for the difference based on the remaining time in your billing cycle.

    • If you downgrade to a less expensive plan, a prorated credit is applied to your next renewal.

    • In some cases, Lemon Squeezy may attempt immediate payment of the prorated difference.

  • Refunds

    Purchases via Lemon Squeezy are subject to their refund policy.

    Direct invoices from us are non-refundable, unless required by law.

    We do not provide partial refunds for unused time in a billing period.

6. Support and SLA

Premium users receive dedicated support in line with our Service Level Agreement (SLA).

Custom users may receive additional support as agreed in writing.

Core users may use community support channels without guaranteed response times.

The SLA forms part of these Terms and is available on our website.

7. Use of third-party services and costs

GA4Dataform operates within your own Google Cloud environment. You are responsible for all costs charged by third-party platforms (such as Google Cloud storage, data processing, and query execution).

We are not responsible for charges, overages, or unexpected costs arising from your use of GA4Dataform or related configurations.

8. Updates and changes

For information on updates, support response times, and service commitments, see our Service level agreement.

9. Termination

These Terms and your license end immediately if:

  • You fail to pay subscription fees.

  • You cancel your subscription.

  • You breach these Terms.

When terminated:

  • Your right to use GA4Dataform Premium ends.

  • You must cease using GA4Dataform Premium code and revert to Core.

  • You may keep archival copies of code, but you may not use them in production.

10. Disclaimer of warranties

GA4Dataform is provided “as is” and “as available.” We disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for any damages resulting from your use of GA4Dataform. This includes loss of profits, data, goodwill, or other intangible losses, even if we were advised of the possibility.

12. Governing law and jurisdiction

These Terms are governed by the laws of Estonia. Any disputes shall be resolved exclusively in the courts of Tallinn, Estonia.

13. Changes to these terms

We may update these Terms from time to time. Updates will be posted on this page. Your continued use of GA4Dataform after changes means you accept the updated Terms.

14. Contact us

If you have questions about these Terms, please contact us at:

Superform Labs OÜ

Ahtri tn 12

15551 Tallinn

Estonia

Email: hello@superformlabs.eu