For general questions, partnerships, or feedback
Use the form below or email us at hello@superformlabs.eu.
For Premium support
Premium and Custom users can reach our support team at support@superformlabs.eu. Response times are not guaranteed unless an SLA is in place (available for Custom users).
For Core & Community support
Core and Community users can open issues on GitHub or ask in Measure Slack. Response times are not guaranteed. You can always upgrade to Premium for dedicated support.
Superform Labs OÜ
Ahtri tn 12, 15551 Tallinn
Estonia
Registry code: 17007747
VAT ID: EE102892378
General inquiries
hello@superformlabs.eu
Premium support
support@superformlabs.eu
Core/Community support
GitHub
Measure Slack
For general questions, partnerships, or feedback, use the form above or email us at hello@superformlabs.eu.
Premium users have dedicated email support at support@superformlabs.eu.
Response times are best-effort.
You can upgrade to Premium, open issues on GitHub, or ask in Measure Slack. Please note that response times are not guaranteed.
We usually reply to Premium users within a few business days, though there’s no guaranteed timeframe. Core and Community users can get help through our community channels when capacity allows.
Any user can report bugs. Premium users can email our support team, while Core and Community users can open an issue on GitHub. We aim to acknowledge bug reports within 3 business days.
Yes. Premium includes an onboarding call. Custom clients can request additional training or workshops.
For Premium subscriptions, billing is handled by Lemon Squeezy, our merchant of record. For Custom plans, invoicing is managed by Lemon Squeezy or directly by Superform Labs OÜ. If you have billing questions, check your invoice first and then contact us if needed.
Didn’t find what you were looking for? Reach out using the form or email us directly at hello@superformlabs.eu. We’ll get back to you as soon as we can.
If you’re a Premium customer, you can also contact us at support@superformlabs.eu for priority assistance.